Legal information

Company information

Rolls-Royce Motor Cars Limited is responsible for the content of this website. Rolls-Royce Motor Cars Limited is a company registered in England and Wales under company number 03522604 and has its registered office at Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB
E-mail address: enquiries@rolls-roycemotorcars.com

Legal information

TERMS & CONDITIONS

1. INTRODUCTION:

1.1 These Terms and Conditions of Use ("Terms") govern your use of this website. By accessing and browsing this website you agree to be bound, without limitation or qualification, to these Terms.

2. JURISDICTION:

2.1 This website is provided to give information on Auckland City BMW Limited trading as Rolls-Royce Motor Cars Auckland ("RRMC") and its related entities in New Zealand only. Any and all dealings and use of this website are governed by and shall be construed in accordance with New Zealand law. By accessing this website you unconditionally and irrevocably submit to the non-exclusive jurisdiction of the High Court of New Zealand.

3. INTELLECTUAL PROPERTY:

3.1 The text, images, graphics, sound files, animation files, video files, and their arrangement are all subject to copyright and other intellectual property protection. These objects may not be copied for use or distribution, nor may these objects be modified or reposted to other websites. This website may also contain images that are subject to the copyright of third parties.

3.2 Unless otherwise indicated, all marks displayed on this website are subject to the New Zealand trade mark rights of RRMC and its associated entities or are used with the permission of the relevant third parties. The unauthorised use of any trade mark displayed on this website is strictly prohibited.

4. USE OF WEBSITE:

4.1 RRMC accepts no liability for any errors, nor does it accept liability for any loss caused, whether direct, indirect or consequential (and whether in contract, tort (including negligence) or otherwise), however arising as a result of or in connection with your use of this website. Your use of this website is at your own risk.

4.2 This website is provided by RRMC on an "as is" basis.

4.3 RRMC makes no representations or warranties of any kind, express or implied, as to availability, description or the price of any of the vehicles listed on this website. The information on this website is provided for your information and reference only. It is not provided with the intention that you will rely on the information for any purpose.

4.4 The advertising on this website does not constitute an offer to sell any vehicle.

4.5 The prices listed on this website include GST.

5. CHANGES:

5.1 While all care has been taken to ensure that the information presented on this website is accurate, changes and/or errors may occur. RRMC reserves the right to make changes at any time without notice to the prices, materials, equipment, specifications, models and availability of the vehicles specified on this website.

5.2 RRMC reserves the right, at RRMC's discretion, to update or revise these Terms. Your continued use of this website following the posting of any changes indicates your acceptance of those changes.

6. PRIVACY:

6.1 Your privacy is important to RRMC. To better protect your privacy RRMC provides this Privacy Policy, which explains online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, it is made available throughout the site and where personally identifiable data may be requested.

6.2 This Privacy Policy applies to all information collected or submitted on the website. On some pages, there may be the ability to order products, make requests, and register to receive email updates. The types of personal information collected at these pages include:

Name
E-mail address
Phone number
Address

How The Information Is Used

6.3 RRMC uses the information provided about yourself for occasions such as entering an online contest, placing an order, signing up for email updates. This information is not shared with outside parties except to the extent necessary to complete that order. RRMC may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.

6.4 RRMC uses return e-mail addresses to answer the e-mail that has been received. These e-mail addresses may also be used to provide order status and order tracking information, and to respond to queries.

6.5 You may be able to register with the website if you would like to receive updates on news , events, or new products or services.

6.6 RRMC may use non-identifying and aggregate information to better design the website and share with relevant advertising agencies. For example, an advertising agency may be advised that X number of individuals visited a certain area on the website, or that Y number of men and Z number of women filled out a registration form, but RRMC would not disclose anything that could be used to personally identify those individuals.

6.7 If you choose to register or receive products or materials from RRMC, or to otherwise give personal information, some or all of that personal information may be stored and used for marketing research and marketing purposes.

6.8 RRMC will never sell personal information to any other company.

6.9 In the event of a criminal investigation or a suspected illegal activity, RRMC may be required by law enforcement agencies to share certain personal information.

6.10 RRMC never use or share personally identifiable information provided online in ways unrelated to the ones described above without also providing an opportunity to opt out or otherwise prohibit such unrelated uses.

7. COOKIES:

7.1 Cookies are small files which are temporarily installed on your hard drive. This website uses cookies solely to retrieve aggregate information to perform analyses of the characteristics and behaviours of Website users and in order to make improvements to the site. RRMC uses cookies to keep track of their users’ preferences and thereby design the Website to best meet users’ requirements. This information is not used to identify individual Website users. Information collected using cookies includes non-personal information such as:

(a) The Internet domain and IP address from which you are accessing the web site;
(b) The browser and operating system you are using;
(c) The date and time you access the site;
(d) The pages you visit; and
(e) Whether you arrived at the RRMC website via a link from another site and the address of such site.

7.2 By using this Website you consent to RRMC’s collection and use of the information collected from cookies. However, you can prevent cookies from being saved on your hard drive by selecting the appropriate setting on your browser – simply follow your particular browser’s instructions. You may continue to use this Website even if you deactivate cookies, however deactivating cookies may mean that you might no longer be able to enjoy offers from RRMC in their entirety.

 

Privacy policy

Introduction

Rolls‑Royce Motor Cars is committed to protecting and respecting your privacy. We will only use your personal information in accordance with the data protection law in the UK and this privacy policy. This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. For the purpose of the UK Data Protection Act 1998, the data controller is Rolls‑Royce Motor Cars Limited. We may update this privacy policy from time to time by publishing the amended version on our websites. This privacy policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations. You may contact us in relation to this privacy policy by telephone on +44 (0)1243 384140, or by writing to us at Rolls‑Royce Motor Cars Limited, Client Services, The Drive, Westhampnett, Chichester, PO18 0SH, United Kingdom.

 

How do we receive your information?

  • When you contact us directly, normally via our website or our customer services teams, whether to apply for one of our products or services or to make an enquiry or other request
  • From our network of authorised Rolls‑Royce Motor Cars dealerships
  • From our other group companies and carefully selected business partners who provide products and services under one of our brands, and
  • Occasionally from other third parties who may lawfully pass to us information about you.

 

Using your information

We may use your information (which we receive from you or third parties or learn from the way you use our products or services) for a variety of purposes, including:

  • To provide or manage any information, products and services you have asked for
  • For marketing purposes, including market research
  • To help us identify you when you contact us
  • For general administration purposes
  • To help us improve the quality of our products and services
  • To help us detect and prevent fraud and money laundering
  • To help us recover debts,
  • To carry out analysis and customer profiling
  • And to identify other products and services which might be of interest to you and to inform you about our products and services (please see below)

We may share your information for any of these purposes with:

  • Our other group companies in the UK and abroad
  • Authorised Rolls‑Royce Motor Cars dealerships
  • Our carefully chosen business partners who provide products or services under one of our brands
  • And our service providers and agents who perform services on our behalf, such as credit card processors and data management firms.

We may also pass your information to third parties:

  • If we have been asked to provide information for legal or regulatory purposes,
  • In relation to existing or future legal proceedings,
  • In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you,
  • For the purpose of preventing fraud/loss, for example to fraud prevention agencies.

The information that we collect from you may be transferred to, and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA, who work for us or one of our suppliers. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy.

 

Informing you about our products and services

We may use your information to contact you with news on our motor cars, other products and services (provided by us, our other group companies or our carefully selected business partners) which may be of interest to you and occasionally for market research purposes.

We may also pass your information to our other group companies, authorised Rolls‑Royce Motor Cars dealerships and our other business partners for these purposes.

We, and these other parties, may contact you by post and telephone and, if you give us your prior agreement to do so, by email, SMS and other electronic means.

The range of products and services offered by us, authorised Rolls‑Royce Motor Cars dealerships, our other group companies or selected business partners include:

Rolls‑Royce motor cars, motor related products and services, including (amongst other things) vehicle finance, leasing and ancillary insurances, vehicle accessories, vehicle emergency service, vehicle warranties and motor insurance.

You may opt out of receiving marketing communications from us on our vehicles and other products and services by ticking the appropriate box (if providing your information on this website) or at any time by telephone on +44 (0)1243 384000, or writing to us at Rolls‑Royce Motor Cars Limited, CRM Department, The Drive, Westhampnett, Chichester. PO18 0SH, United Kingdom.

You may also contact us at the above address or telephone number if you have previously asked not to receive marketing communications but would now like to hear from us with news on our motor cars, other products and services.

Please note if you purchase a motor car from an authorised Rolls‑Royce Motor Cars dealership or otherwise give your information to an authorised Rolls‑Royce Motor Cars dealership, you will have a separate relationship with the dealership in relation to their use of your information and you will need to contact the dealership regarding any request you may have relating to their use of your information.

We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you when inviting you to provide your email address that by providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you may do so by clicking the unsubscribe link which we include on all our marketing emails or you may contact us at any time at the address or telephone number above.

 

Sharing your information

We may share your information for any of the above mentioned purposes with:

  • Our other group companiesin the UK and abroad
  • Authorised Rolls‑Royce Motor Cars dealerships, in the UK and abroad
  • Our carefully chosen business partners who provide products or services under one of our brands in the UK and abroad, and
  • Our service providers and agents who perform services on our behalf, such as credit card processors and data management firms in the UK and abroad.

We may also pass your information to third parties:

  • If we have been asked to provide information for legal or regulatory purposes
  • In relation to existing or future legal proceedings
  • In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you
  • For the purpose of preventing fraud/loss, for example to fraud prevention agencies.

 

Providing information to us

Rolls‑Royce Motor Cars operates globally with regional offices located around the world. The information we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA, who work for us or one of our suppliers. In order to ensure your data is managed properly, we will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy. By submitting your information, you agree to this transfer, storing or processing.

You are responsible for informing us of any change in your details, such as a change of address, phone numbers and email addresses. You can do this by contacting Client Services (address and phone number above).

Telephone calls to us may be recorded and/or monitored for training purposes.

If you are under 16 please do not provide us with any personal information unless you have the permission of your parent or guardian to do so.

Please note; if you purchase a motor car from an authorised Rolls‑Royce Motor Cars dealership or otherwise give your information to an authorised Rolls‑Royce Motor Cars dealership, you will have a separate relationship with the dealership in relation to their use of your information and you will need to contact the dealership regarding any request you may have relating to their processing or use of your information.

Your Rights

  • You have a right to ask us to correct any inaccuracies in the information we hold about you.
  • You have a right to ask us to stop processing your personal data for direct marketing purposes.
  • You have a right to ask what information we hold about you. We will charge you a small fee for this (the statutory fee is currently £10). 
  • Please contact Client Services via the above address or telephone number for these purposes

 

Our Website

Unfortunately, the transmission of information via the internet is not completely secure, although we will do our best to protect your personal information. However you recognise when providing your information to us through our website or when you send us or ask us to send you any of your confidential information by email, that the internet and email communications over the internet may not be secure. We cannot be responsible for any loss or unauthorised interception of information transmitted via the internet which is beyond our control.

Our website may contain links to other websites. Our privacy policy only applies to our website. We are not responsible for the content, privacy or security of other websites, including the websites of our authorised dealers.

How we use cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Use of cookies by Rolls-Royce Motor Cars

Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites. 

The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.

 

Disabling/Enabling all cookies

You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Disabling/Enabling specific cookies

Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.

 

More information about cookies

There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;  

Strictly Necessary Cookies – Enable services you have specifically asked for

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies – Collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – Remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.

COOKIE NAME PURPOSE TYPE DURATION 
Car Configurator RROCXML
SESSIONID
This cookie is needed to identify the user's configurator session within the car configurator system. Strictly Necessary Session Only
EMO VicinityUser This cookie indicates that an annonymised user is actively using the site. This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
JSESSIONID JSESSIONID This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time.  This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
Load Balancer Cookies ARPT1
ARPT2a
ASPSESSIONID
CCCRSAQD
These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser. Strictly Necessary Session Only
Webtrends

WT_FPC  Used for maintaining anonymised session and user identification across the websites sub-domains. Performance 10 Years 
Responsive Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone  Performance 1 Day
ACOOKIE  is used for anonymised cross domain tracking e.g.  Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com Performance 2 Years

WT_NAVI   
is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.) Performance Session Only
Google Analytics

__utma Records anonymised data about a users visits to a site including:  first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc.  Performance 2 Years
__utmb 
& __utmc
These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. Performance Both expire after 30 mins of inactivity
_utmz notes where an annoyomised  visitor arrived from, grouping the information into type e.g. via a  search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city. Performance 6 Months
__utmv creates  groupings based on anonymised user actions, for example, create a group for all visitors who viewed a particular link or advert.  Performance 2 Years
_ga (Universal Analytics) This cookie is used to store a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it's stored in the cookie and is included with each hit / request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session, and campaign data.
The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run.
Performance 2 Years
Brightcove Player BC_
BANDWIDTH
Detects initial bandwidth capability of a visitors computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. Performance Session Only
DoubleClick DoubleClick
Tags 
DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid  repeatedly showing adverts the user has already seen.  The names and numbers of these cookies used on our site will vary, depending upon the number of  advertising campaigns that are active at the time of your visit.

No personally identifiable information is used or stored by DoubleClick cookies.
Targeting/ Advertising 30 Days